ProjectsWhat's NewDownloadsCommunitySupportCompany
Forum Index » S.T.A.L.K.E.R.: Clear Sky Forum » Bugs & Tech support
Rules for submitting error reports

Posted by/on
Question/AnswerMake Newest Up Sort by Descending
  21:29:41  9 September 2008
profilee-mailreply Message URLTo the Top
Don Reba
Bishop and Councilor of War
(Moderator)

 

 
On forum: 12/04/2002
Messages: 11605
Rules for submitting error reports

Please, take time to read the rules for describing the problems!

The describtion of a bug should preferebly include:

1. A step-by-step description for reproducing the problem.
2. A screenshot showing the problem, if possible. Screenshots are taken with F12, and are stored in the folder Screenshots. There is a number of good free picture hosting services in the net, such as http://www.imageshack.us.
3. The dxdiag report file. From the command line start dxdiag. Copy the results.
  14:37:47  20 September 2008
profilee-mailreply Message URLTo the Top
Quessir
(Novice)
 
On forum: 09/20/2008
Messages: 2

---QUOTATION---
Rules for submitting error reports

Please, take time to read the rules for describing the problems!

The describtion of a bug should preferebly include:

1. A step-by-step description for reproducing the problem.
2. A screenshot showing the problem, if possible. Screenshots are taken with F12, and are stored in the folder Screenshots. There is a number of good free picture hosting services in the net, such as http://www.imageshack.us.
3. The dxdiag report file. From the command line start dxdiag. Copy the results.
---END QUOTATION---



What is the e-mail address for submitting bugs manually?

I try to submit bugs from x-Ray error message window, but it always fails due to some problem in Outlook Express. The error message says to try submit it manually using "More" button, but the is no email address supplied there.
  16:42:50  20 September 2008
profilee-mailreply Message URLTo the Top
srcdev
(Novice)
 
On forum: 09/20/2008
Messages: 3

---QUOTATION---


What is the e-mail address for submitting bugs manually?

I try to submit bugs from x-Ray error message window, but it always fails due to some problem in Outlook Express. The error message says to try submit it manually using "More" button, but the is no email address supplied there.
---END QUOTATION---



I'd like to know this as well. The email address I have is crash-report@stalker-game.com, but it doesn't work. Is there another email address to use for submitting the "XRayEngine_error_report_********.zip" type files? I really do want to help :/
  03:19:43  21 September 2008
profilee-mailreply Message URLTo the Top
mcaporali
(Novice)
 
On forum: 09/21/2008
Messages: 1
I tried this e-mail

support@gsc-game.kiev.ua

I didn't get an error but I don"t know if it's right
  03:38:04  21 September 2008
profilee-mailreply Message URLTo the Top
Don Reba
Bishop and Councilor of War
(Moderator)

 

 
On forum: 12/04/2002
Messages: 11605
support@gsc-game.com is the canonical address, but support@gsc-game.kiev.ua should also work.
  22:52:33  14 October 2008
profilee-mailreply Message URLTo the Top
Stierlitz
Senior Resident
 

 
On forum: 05/25/2007
Messages: 6854
Folks, please remember that this section is not for rants.
If you want to vent your feelings concerning the game, do it in the General Section.
  23:41:59  22 October 2008
profilee-mailreply Message URLTo the Top
bullseye_not
Senior Resident
 

 
On forum: 03/20/2007
Messages: 166
More is greyed out.


---QUOTATION---
Rules for submitting error reports

Please, take time to read the rules for describing the problems!

The describtion of a bug should preferebly include:

1. A step-by-step description for reproducing the problem.
2. A screenshot showing the problem, if possible. Screenshots are taken with F12, and are stored in the folder Screenshots. There is a number of good free picture hosting services in the net, such as http://www.imageshack.us.
3. The dxdiag report file. From the command line start dxdiag. Copy the results.
---END QUOTATION---



Can you just send the bug report through normal email?
  11:26:54  4 December 2008
profilee-mailreply Message URLTo the Top
LuxZg
Lux's PDA workshop
(Resident)

 

 
On forum: 09/26/2008
 

Message edited by:
LuxZg
12/04/2008 11:44:02
Messages: 1301
Include log file in error reports as well!

I see a lot of people complaining, but almost noone posts an error log.
Since Bug trap isn't working in new patches (06/07) please do this as well:

go to C: \Documents and Settings\All Users\Documents
You will find a Stalker's folder there, go in it, you'llsee screenshot, savegame, and log folders.
If you've made screenshot with F12 inside game, it will be inside "screenshots" folder. If your game crashed go to "log" folder and open x_ray.log with Notepad (it's just txt file) and copy/paste the log when submiting CTD bugs. Mostly it's enough to copy/paste last 10-15 lines, but the more the better.. it can't hurt.

Also, include your SYSTEM INFO as well! At least something like:
CPU: Core 2 Duo E4400 overclocked to 3GHz
Graphics: ATi 4870, with driver 8.11, PCI-Express
RAM: 4GB DDR2

Don't forget to say which version of game you use, patch info, and any mods you maybe use as well.. example:
Steam STALKER CS, 1.5.07 patch, Portugese (I made that up)
I have weight mod, lamp mod, and half of Basix mod (made that up too)

And any additional info you can think of! For example - savegame which can be used to reproduce the bug, user.ltx file etc.

Thanks!

EDIT: Don Reba/Stierlitz - perhaps adding this to opening post as well, add e-mails where to send the reports (since bugtrap doesn't work), and so on. And also write it in a few more words,a s many people DO NOT know what "stored in the folder Screenshots" means... Writing complete paths for XP and Vista would be preffered. So something like the post I just wrote here, and one in the newest patch bug-thread (1.5.07, here: https://www.gsc-game.com/index.php?t=community&s=forums&s_game_type=xr2&thm_page=&thm_id=19274&page=8&sort=ASC&sec_id=19 ) but in a few more words.
I can write it when I get home if you want, so you can just copy/paste to opening post.. But I'd rather have you write it "officialy"
  05:40:36  22 January 2010
profilee-mailreply Message URLTo the Top
Guilmon
(Novice)
 
On forum: 01/22/2010
Messages: 6
What if there is no log file to include? I just tried running the game 6 times with everything set the way the requirements asked in a fresh install with the latest patch installed as well. Even the bugtrapper program is failing to record any of this.
 
Each word should be at least 3 characters long.
Search:    
Search conditions:    - spaces as AND    - spaces as OR   
 
Forum Index » S.T.A.L.K.E.R.: Clear Sky Forum » Bugs & Tech support
 

All short dates are in Month-Day-Year format.


 

Copyright © 1995-2019 GSC Game World. All rights reserved.
This site is best viewed in Internet Explorer 4.xx and up and Javascript enabled. Webmaster.
Opera Software products are not supported.
If any problem concerning the site functioning under Opera Software appears apply
to Opera Software technical support service.