On forum: 06/23/2009
Even though you've had a different customer relations experience between
them, they are not equal in choosing between them over that alone. Steam
has brand new releases and content before it's finished called "Early Access".
This is like buying a new release at a higher price at the store. GoG does not
have new content but older Games that's like fishing through the bargain bin
at the same store and getting it for a lot cheaper for being an outdated title.
My customer relations with Steam have been excellent. They helped me when my account was hacked, they refunded me a game and even gave me some PC tips for my old old computer so it could play G Mod better.
Origin and EA have been terrible. As I had issues with my email authentication (early days of Origin) I was answered by a bot and in the end all I got was a coupon for a game I didnt want.
Still, despite that, offering refunds before Steam is a gigantic leap of faith and on principle alone I applaud that.
As for GOG - it sells gaming's finest games at low prices . It is the best out of all 3.